Residents trying to reach Norcross City Hall may find themselves unable to get through today.
City officials say the city is experiencing intermittent telephone problems that began this morning. City officials say the IT department is working to fix the issue, but no timeline has been given for when phone service will be fully restored.
For now, residents who need to conduct city business have two options. They can visit City Hall in person or send an email directly to the department they need to reach.
The phone outage affects all city departments, including utilities, permits, and administrative offices. City officials say they will provide updates as the situation develops.
Residents can still access city services online or by visiting City Hall during normal business hours.
The city has not said what caused the phone system failure or whether any other services have been affected.
How to Read and Understand the News
Truth doesn’t bend because we dislike it.
Facts don’t vanish when they make us uncomfortable.
Events happen whether we accept them or not.
Good reporting challenges us. The press isn’t choosing sides — it’s relaying what official, verified sources say. Blaming reporters for bad news is like blaming a thermometer for a fever.
Americans have a history of misunderstanding simple things. In the 1980s, A&W rolled out a 1/3-pound burger to compete with McDonald’s Quarter Pounder. It failed because too many people thought 1/3 was smaller than 1/4. If we can botch basic math, we can certainly misread the news.
Before dismissing a story, ask yourself:
- What evidence backs this?
- Am I reacting to facts or feelings?
- What would change my mind?
- Am I just shooting the messenger?
And one more: Am I assuming bias just because I don’t like the story?
Smart news consumers seek truth, not comfort.
B.T. Clark
B.T. Clark is an award-winning journalist and the Publisher of The Georgia Sun. He has 25 years of experience in journalism and served as Managing Editor of Neighbor Newspapers in metro Atlanta for 15 years and Digital Director at Times-Journal Inc. for 8 years. His work has appeared in several newspapers throughout the state including Neighbor Newspapers, The Cherokee Tribune and The Marietta Daily Journal. He is a Georgia native and a fifth-generation Georgian.
