Residents trying to reach Norcross City Hall may find themselves unable to get through today.
City officials say the city is experiencing intermittent telephone problems that began this morning. City officials say the IT department is working to fix the issue, but no timeline has been given for when phone service will be fully restored.
For now, residents who need to conduct city business have two options. They can visit City Hall in person or send an email directly to the department they need to reach.
The phone outage affects all city departments, including utilities, permits, and administrative offices. City officials say they will provide updates as the situation develops.
Residents can still access city services online or by visiting City Hall during normal business hours.
The city has not said what caused the phone system failure or whether any other services have been affected.
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Before You Dismiss This Article…
We live in a time when information feels overwhelming, but here’s what hasn’t changed: facts exist whether they comfort us or not.
When A&W launched their third-pound burger to compete with McDonald’s Quarter Pounder in the 1980s, it failed spectacularly. Not because it tasted worse, but because customers thought 1/3 was smaller than 1/4. If basic math can trip us up, imagine how easily we can misread complex news.
The press isn’t against you when it reports something you don’t want to hear. Reporters are thermometers, not the fever itself. They’re telling you what verified sources are saying, not taking sides. Good reporting should challenge you — that’s literally the job.
Next time a story makes you angry, pause. Ask yourself: What evidence backs this up? Am I reacting with my brain or my gut? What would actually change my mind? And most importantly, am I assuming bias just because the story doesn’t match what I hoped to hear.
Smart readers choose verified information over their own comfort zone.
B.T. Clark
B.T. Clark is an award-winning journalist and the Publisher of The Georgia Sun. He has 25 years of experience in journalism and served as Managing Editor of Neighbor Newspapers in metro Atlanta for 15 years and Digital Director at Times-Journal Inc. for 8 years. His work has appeared in several newspapers throughout the state including Neighbor Newspapers, The Cherokee Tribune and The Marietta Daily Journal. He is a Georgia native and a fifth-generation Georgian.
