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When should you call 911?


In Lawrenceville, the local 911 Center operates around the clock, taking calls that range from traffic incidents to assault crimes. It’s vital to know when to dial 911, the non-emergency number, or when to directly contact the respective departments.

The Gwinnett Police Department has provided a a quick guide to help you out:

When to Dial 911: For immediate dispatch of police, fire, or ambulance, dial 911 for incidents like:

  • Medical emergencies
  • Fires
  • Motor vehicle accidents
  • Suspicious vehicles or persons
  • Reports of crimes in progress or just occurred such as auto theft, burglary, rape, arson, assault, robbery, disturbances, domestic violence, etc.

Non-emergency number: 770.513.5700: For non-urgent incidents requiring a police response, dial the non-emergency number for instances such as:

  • Loud music
  • Lost wallets, cell phones, and passports
  • Non-violent animal complaints

Direct Calls to the Sheriff, Police, or Fire Departments: For administrative calls or information requests, contact the respective departments directly:

  • Gwinnett County Sheriff’s Office: 770.619.6500
  • Gwinnett County Police Switchboard: 770.513.5000
  • Gwinnett County Fire Department: 678.518.4800

911 Don’ts: Avoid calling 911 for:

  • Power outages
  • Weather reports
  • School reports
  • Event information
  • Legal problems or law questions
  • Directory assistance
  • Ambulance transportation for scheduled medical appointments

Cell phone Dialing: When dialing from a cell phone:

  • Provide your name, phone number, and exact location, if possible.
  • Stay on the line until the dispatcher has all necessary information.

If you’ve ever considered working in the 911 Center, you can apply at Gwinnett911Careers.com to start your career with the Gwinnett County Police Department.

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